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Improving Bank Customer Experience
... with e-Signatures and communications management

Free Educational Webcast

Recorded On: Thursday, May 19 2011, 2 - 3 pm EST
Length: 60 Minutes
Presenters:
Scott Draeger, Manager Product and Solution Strategy, HP Exstream
Michael Laurie, VP Strategic Development, Silanis Technology

Overview

In the new digital age, customer expectations have changed radically. Shifting demographics and consumer behavior are driving banks to transform how they engage with customers. Banks are looking for opportunities to deliver exceptional service, improve operational efficiency by eliminating manual processes, while reducing legal and compliance risk.

Electronic Signatures and Customer Communications Management are key enabling technologies that need to work together seamlessly to successfully bring processes online and realize these goals. But automating customer-facing transactions is particularly challenging for banks that have to contend with multiple distribution channels, each with unique requirements, priorities and processes.

In this free Webcast, industry experts from Silanis and HP discuss the role of e-signatures and document automation in banking customer transformation initiatives. Aimed at line of business executives and IT/IS decision-makers, the presentation features:

Top multi-channel requirements
Common challenges in automating customer-facing transactions
Compliance and risk considerations
Integration points
How to prepare documents for e-signing
Use case workflows

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Speaker Biographies

Scott Draeger is Manager of Product and Solutions Strategy for HP Exstream. Scott joined the customer communications industry in 1997, starting out programming statements and direct marketing applications. After creating billions of pages of statements, bills and marketing materials, he switched to the software side of the industry. He has been helping to improve the way businesses communicate with their customers by improving customer communication software for over 10 years. He holds a BA from UNLV and an International MBA from the Lake Forest Graduate School of Management. He earned his Master EDP designation from Xplor in 2010, and won the Xplor Chairman’s Award in 2011 for a career of dedication to customer communications.

Michael Laurie is co-founder and vice president of Strategic Development, for Silanis Technology. In this role, he oversees product and industry marketing for the company. With more than 20 years' experience, he is recognized as an expert on the security and compliance of electronic signatures and records and has participated on many standards committees including SPeRS, NAVA and others.

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